My mantra is simple, not only can SME's challenge the big brands, but they can beat them. Faceless Corporates can no longer maintain the attention of their customers - a niche coffee shop can challenge a global brand, because they deliver more than a drink, they can deliver an experience that the customer wants. In 2017 and 2018 we have seen a number of established brands go out of business under a cloud of ‘difficult trading conditions’. Research into the decline of many of the High Street giants has shown us how many did not keep up with the consumer, their likes, their dislikes and most importantly, their lifestyles. They had become disconnected from their customers and now their customers had connected to someone else. In business, if you don’t have customers, your prospects for staying in business are not good and it is for this reason that we always talk about putting the Customer First. Everyone in the organisation should understand their role in the customer journey so whether it’s the doorman, the delivery driver or your after sales support team they should all understand the critical role they play in making your customers happy and helping you achieve delighted customer. There should be no weak link in the chain and then your entire organisation will be working towards putting the Customer First.

Rafael is a British-Brazilian Entrepreneur and winner of several business awards including The Sunday Times 'Top 100 Most Inspiring Entrepreneurs in the UK'.™ At the age of 21 he moved to London and a couple years later started his first business. In 2013 Rafael wrote a book called 'Moving Abroad, One Step At A Time' and a couple years later founded the HIGH PROFILE CLUB, a PR & Events membership club for entrepreneurs who wish to achieve more. He is an advocate for migrant entrepreneurs, and an international public speaker. He has also been the keynote speaker at several events around the world, including the World Entrepreneurship Forum in China, and won an award for his TedX Talk on what it takes to be a migrant entrepreneur. Rafael can comment on: - How to succeed as a Migrant Entrepreneur - His personal story - How I succeeded as Migrant in the UK - How to start and grow a business - Migrant Entrepreneurs

WOW! is a platform with a library of video tutorials on digital know-how to really help you grow your business. The tutorials are delivered by vetted and qualified businesswomen who can really help. They are available to answer any questions you have on anything digital. You will learn all you need to know and a load of stuff you didn't even know you could know. It's all about helping you grow your business quickly and easily and without any unnecessary stress! KEYNOTE SPEAKER Carol has been helping women in business gain digital literacy for over 30 years! Having computerised the company she worked for in 1986, and armed with a degree in Visual Communications, Carol founded her company We Get Digital over 10 years ago. The first thing she did was to write a book called Smart Website Planning. And now, We Get Digital is renowned for helping businesses get their Website and online presence right.

We’re facing a working pain epidemic and it’s costing business. 2 in 5 have pain daily, 9 in10 will face back pain at some point. 8.8m working days are lost and 50 % of working absences across Europe are due to Working Musculoskeletal Disorders. The odds are, if you or your team drive, sit, bend, lift, climb, carry, operate machinery, use a keyboard or simply stand as part of the working day, you’ll know all about the consequence of aches and pain. You’ll know the cost, not just lost days - pain causes anxiety, depression, de-conditioning, social isolation and low self-esteem. With a rising opioid crisis and increasing risk to the health of anti-inflammatories like Ibuprofen, you'll know painkillers aren’t the answer. It's Bio-electricity. You’ll learn how revolutionary bioelectrical technologies can reap financial benefits to your business by cutting the total cost of pain How billions in bio-electronics research funding is proving the powerful role natural bioelectronic medicine plays in the body systems function and how it will reduce your pain burden. How London based startup NuroKor BioMedical’s simple-to-use technology and ultra-wearable are putting the power of precise, advanced bioelectronic painkilling firmly in our own hands and giving us the everyday potential to improve functional ability, to treat medical conditions untouched or underserved by drugs How enhanced prevention and quicker resolution makes a good business case for bright sparks to turn on the power of occupational bioelectrical medicine.

Steve Bishop the Founder of Justbookitnow.com and Flame Concepts, is at the forefront of blockchain development in the ticketing industry, with a tag line of “Ticketing with Integrity” Steve has been providing specialist ticketing solutions for clients such as The Prince’s Trust and Mclaren over the past 7 years. The ticketing industry has been plagued in recent years by fraudulent ticket reselling, and Steve has taken the opportunity to address this through blockchain development - so in the last 12 months, Steve has moved towards Blockchain development. In this informative and interactive presentation, Steve will talk about Blockchain in a down to earth way, His background, What is blockchain? Breaking the mystery, the controversy How it is revolutionising industries, and How justbookitnow.com is using it to bring integrity to ticketing and prevent ticket fraud Ways in which you should consider blockchain in your business and industry.

Sandro Heitor one of the founders of Trio Maintenance Ltd, which consists of 3 divisions, Property Maintenance, Contracting and Property Development. Enthusiast, creative and ambitious Entrepreneur originally from Portugal has been one of the three partners who have lead Trio to a successful multi-million-pound operation and growing fast... Trio has been in Property for the last 11 years, during this journey they have identified "cracks" in the property market which ranges from building/developing, contracting, inclusive of contractors, right through to property maintenance. The trio have used their experience and feedback from the market and business' to really "Tackle" all areas, the "Trio" way. Trio has raised their profile in the maintenance industry, by working with some of the top Property Management companies, Estate agents, Coops, Hotels and many others, in London which consists of over 100 clients B2B. Trio's Property Development division run by Hugo has jump-started the year with over 50 new build apartments in the heart of London with a further 60+ units in the pipeline/in legal as of April 2019. Contracting side of their division run by Ricardo who is also project director and manages all of Trio's development and that of their clients. "Trio - The difference" is how they brand themselves and aim to "Disrupt" and "make good" the cracks in all areas, to give landlords a service beyond measure, consistent quality and a transparent service throughout all areas. On top of this, they aim to offer fairness to every player on the field and introduce the future of Property Maintenance to the UK. The trio has introduced a platform with a number of services which will enable you to offer your network 4 services which will not only increase your income but will also make you feel like you are doing a fair deal. A deal that is supported by Trio directly at any given time, a deal that you can offer your network and anyone can do it. What Trio offers to you, for you to offer your network? TMM - Trio Maintenance Management Service, which will annihilate the delay and poor judgement of not dealing directly to a professional when a house/or commercial maintenance issue arises. A service that makes rental renewals easy, a service that has insignificant damage to yields and has nothing but valuable points which will help Property Business' and individuals scale their business without having to worry about anything else. Stick to what you are good at and scale your business. PSL - Preferred Suppliers List for Maintenance, how to achieve such business' and get paid for getting Trio on the Panel to service. SCWM - Sub Contractors Work Management Service, where the contractor will be able to get reactive and planned maintenance work, already agreed and priced, weekly, without the need of any other portals who offer NOT guaranteed work, waste of time on tendering, and competition. NOT the Trio way. RB - There is always someone that needs an extension or a Refurb, why not Introduce Trio a reliable partner who can deliver and get paid on it. The above Services are a necessity and happen every day, we want you to join our team and make a generous income, offering these services. We will train you, give you all the material needed and show you various methods on how we acquire clients. Make an income from people you know and scale your business using a strong Partner already performing. KEYNOTE SPEAKER Sandro Heitor Sandro Heitor originally from Portugal, enthusiast, motivated and creative approach to the industry has lead him to be one of the three founding partners of Trio Maintenance Ltd. Sandro, who use to work as an accounts executive for a fine art publisher in Chelsea decided after buying his first London property in 2009 at the age of 22 that this was something he would want to pursue further. Since May 2010, Sandro has acquired the experience and contacts in the industry to understand what the demand is and the "cracks" that need to be addressed to make a "Difference".

Do businesses report on their carbon emissions? Should they? As carbon footprinting becomes a legal requirement for financial and ethical reporting; With 92% of Millennial consumers, (40 Year olds and under) more likely to buy products from ethical companies and with the fact that Unilever’s sustainable brands grew 50% faster than the rest of the organisation last year; why would a company not calculate their carbon footprint & take the first step towards changing their organisation for the better. Green Element is a forward-thinking environmental management consultancy that helps companies manage a range of sustainability issues and develop a better relationship with the environment. Green Element also runs a weekly podcast and a free Facebook group which is successfully helping to engage business owners, directors and other decision-makers with environmental and sustainability issues. Services include helping businesses: Achieve ISO 14001 (Environmental Management), ISO 15001 (Energy Management), B-Corp (a bit like Fair Trade but for businesses) and other certifications Comply with statutory requirements such as the Climate Change Agreement (CCA) and Carbon Reduction Commitment (CRC) Benchmark progress against energy management and carbon use targets Calculate and reduce their carbon footprint Manage energy procurement. Green Element also runs a weekly podcast and a free Facebook group which is successfully helping to engage business owners, directors and other decision-makers with environmental and sustainability issues. Why listen to this subject and what will you learn from it? Why should YOUR business be more environmental? What can your business do? What are the first steps to being a more environmental business? KEYNOTE SPEAKER Will founded Green Element - An Environmental Management Consulting Agency in 2004 to help companies improve their environmental performance and boost profits. Will set up Compare Your Footprint.com a software that helps you adhere to legislation, reduce and quantify your total carbon footprint in 2018. Will was interviewed by the Business Reporter earlier this year about why savvy businesses are securing their green credentials while saving money - you can watch the interview here https://business-reporter.co.uk/2017/01/27/savvy-businesses-securing-green-credentials-saving-money/. Paying attention to environmental impact is a fundamental part of a successful business strategy and makes a real, tangible difference to where it matters the most – the bottom line. Results speak louder than words and you can read (and watch) our most recent success story from Grant Thornton UK LLP here -http://www.greenelement.co.uk/case-studies/professional-services/grant-thornton-uk-llp-case-study/

We will explore the do’s and don’t of putting together your equity investment opportunity. We will cover all of the areas that investors will need information, i.e. sales/traction, financial projections, team/experience/expertise, use of funding, funding required and so on. We will also cover that contentious subject Valuation of your company… There are so many investment opportunities out there, it is vital that yours stands out for all the right reasons, and not some of the anecdotal stories that I will go through in my presentation, some of the common mistakes founders make when seeking investment. You have to remember that 0.68% of companies that were seeking funding in 2018 were successful, we will increase your odds! After this event, you will have a better idea of: What an investor is looking for What investors are not looking for How to give yourself the best chance of gaining equity funding KEYNOTE SPEAKER Emma Jayne Douglas-Beet Emma is the co-founder of the Business Shaper Group. Her background is marketing, she was Group Marketing Manager at one of the UK’s leading insurance brokers for many years. She then decided to set up her own Sales & Marketing agency, working with her clients she found that they were all growing, so needed access to cash to help them grow faster. Working with local LEP’s she was able to unlock grants to help them unlock the potential. In 2013 there was a real decline in the grant funding available, so she then got into the equity space helping founders gain access to equity funding.

By attending this event you will learn: How to develop a sales pitch Really understanding your target market! Problem - solution strategy Benefits and validation

Thiago would be talking about how us, as migrants, are going through the challenges of living away from home and building success. The power in embracing a new culture. Learning through the challenges. Overcoming, establishing, relevance and legacy

Menaca Joji, who is described as “the next Oprah,” is a serial entrepreneur, author, business and resilience coach. Menaca successfully sold her Dentistry practice after 23 years in the industry and decided to move into the world of coaching, putting her personal and professional experiences into practice. Menaca overcame adversity after walking through the jungle barefoot during the Sri Lankan Civil War. With a degree in NLP, hypnotherapy and coaching, Menaca is helping others to take control of their lives and turn their dreams into reality. Menaca turned her life from war victim to a divorcee to a successful independent woman. She is a mother and has demonstrated resilience and the willingness and eagerness to continually learn and develop along with the urge to pay it forward. Menaca wants to leave a legacy of change as an individual who left this universe and anyone who crossed her path in a better shape than she found it in. Menaca survived a civil war. made a life in a new land—twice— and became a successful dentist. She bought a small practice and grew it to 5X its turnover and client base and sold it at a profit. Along the way she endured personal trials, made mistakes as she grew her business and felt the pains of a healthcare professional and the loneliness of entrepreneurship. Now she is sharing her business and life lessons as a coach and public speaker. After learning, evolving and implementing resilience in her personal and professional life, Menaca crafted a formula which is easy to understand and implement. Menaca will be telling you about her personal experiences combined with the skillsets, knowledge and experience she has gathered in the past three decades to help you attain Resilience.

Lee is a Mortgage & Insurance Advisor and the Founder of Rhodes Advisory, he has over 13 years of experience in Financial Services. In 2018 Lee's company helped clients raise over £15m in mortgages. His company is an appointed representative of Openwork, an award-winning financial advice network, giving him access to exclusive rates not found on the high street.

Konark Ogra is an Experienced engineer with over 8 years experience in technology and research across three continents, he was a lead-technology consultant for one of the biggest oil and gas company. Konark's new venture is called Rural Handmade, which is trying to connect rural artisans across the world to the global consumer market. Konark believes that sustainable model is the key to eradicate poverty. Rural Handmade is Sharing Prosperity through Sustainable, Innovative and Data-Driven handmade Products in partnership with Rural Artisans across the world.

Tineke is in business since 1990, mostly international. The first 22 years Tineke was the only businesswomen in her niche. She sold this business after 22 years and she is now focussing on business people (women) on how to scale up their business the feminine way and teaching them successful masculine skills. With her "Blueprint for a Succesful Business Makeover" as the core of all her training and mentoring Tineke inspires and motivates business people to get the best out of themselves and as a result, they scale up their business massively. Tineke's Expertise is that she is very all-round. There is no topic in doing business that she does not master.

I am Joyce and I help small businesses make the right decisions when investing in technology. I believe that small businesses and startups, with a limited budget, often struggle with making decisions on and using technology I believe these businesses want to be able to make informed decisions on tech and not blow their budget needlessly, be pulled in different directions by salesy pitches or be held back by agencies who don’t deliver as promised. I can help them harness the right technology to grow their business Marketing Tech provides online courses, builds cool clever customisable apps and websites to help businesses grow. What’s more we also provide app training, app marketing consultancy and campaign execution to help ensure your business will generate a return on your marketing investment. I've more than 25 years of marketing and project management experience working for large corporate brands and small businesses alike. I'm also a regular guest speaker at the City Business Library in London, and my comments and insights are regularly featured in technology, marketing and business publications such as Forbes, Clutch.co andSmallBusiness.co.uk In short, we help small to medium sized B2C businesses and startups who aren’t familiar with technology but do want unbiased marketing advice to use tech effectively to help their business grow. If this sounds like you, let's chat!

Having spent 15 years as an accountant, Shishir founded Boost Accounting in October 2016 as he believed there was a huge gulf between what traditional high street accountants had to offer to the needs of modern fast-paced businesses. He is on a mission to make the best use of current accounting technologies to provide valuable financial intelligence which can be the difference between surviving and thriving in the business. Shishir has single-handedly transformed client businesses from £400k to £5.5m in 7 years and looks after clients from £150k to £38.5m. He saved £60k a year within a month by introducing new technology that eradicated huge staff overhead, releasing profit and allowing resources to be reassigned. Shishir is an entrepreneurial accountant, financial transformation coach, international speaker, author of the book “The 3 Key Obstacles to faster growth”, CEO of boostaccounting.co.uk, and founder of Boost Accounting Academy , a centre of excellence where dynamic, ambitious entrepreneurs learn and implement HOW to transform their business from poor performance to exponential business Profits. Shishir is building a global accounting and finance academy, to transform the lives of 1m entrepreneurs from their purpose into exponential business profits, in the new social economy. He does this by taking away the hassle of doing accounting work for entrepreneurs, allowing them to focus on what they are building on, while also empowering them with financial literacy through workshops, coaching so that they have the financial competence and confidence to make, manage and multiply their money

His mission is to build healthy business relationships through NETWORKING. Over the last 10 years, he has been developing his career in sales and marketing on the legal market in the UK. Organizing over 300 conferences and business meetings over the past 4 years has strengthened him as the cross-cultural leader of NETWORKING. He is an advisor, guest speaker and trainer for companies and organizations from the UK and abroad, such as the Federation of Small Businesses, the BBC, the Royal Bank of Scotland, the London Metropolitan University, law offices and many more.

Rachanaa Jain is an award winning entrepreneur with years of experience in the industry. She is founder of Devine Messages and World of Winners which gives a platform for people to turn their dreams into reality. Her mission is to Empower, Educate and Enlighten people around the world and help them turn their dreams into reality. She has devoted her live to helping people achieve their own potential as well as making sure that they understand their strengths so they can go on to develop themselves as outstanding members of society. It doesn’t matter whether you need help with your personal life, professional career or even your health and relationships, because Rachanaa Jain has everything you need to turn your life around. She has created a six steps Dreams system in her book ” Awake Your Dreams, Stop Procrastinating! Start Achieving! ” which will help you create a plan and take action in life and her 2nd book Sovereign : 8 Steps to Winning a Pageant which helps people with achieving their pageant journey.

Catriona McAllister is the Chief Communications Officer at HIGH PROFILE CLUB. With vast experience in automotive, hospitality and tech PR, Catriona is an advocate for public relations and communications. Catriona has previously worked for luxury brands such as Jaguar Land Rover.